Refund Policy

At CairoGroup LLC, we are committed to delivering high-quality services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our SaaS subscriptions, consultation services, and other professional services.

1. SaaS Subscriptions (Hadir and Vendora)

1.1 Trial Period

Where applicable, we offer free trial periods so you can evaluate the service before subscribing to a paid plan.

1.2 Refund Eligibility

• Within 14 Days: full refund may be requested within 14 days of the initial subscription purchase
• Technical Issues: if we cannot resolve critical issues preventing intended service usage
• Billing Errors: if you were charged incorrectly due to a technical or administrative error
• Service Unavailability: if downtime exceeds our applicable service commitments

1.3 Non-Refundable Scenarios

• After 14 days from the initial subscription purchase
• Subscription renewals
• Change of mind or no longer needing the service
• Account termination due to Terms violations
• Partial months or unused subscription time

1.4 Prorated Refunds

We do not offer prorated refunds for canceled subscriptions. You retain access until the end of the current billing period.

2. Custom Development Services

For project-based services, deposits/upfront payments are generally non-refundable once work starts, and approved milestone payments are non-refundable.

If a project is canceled mid-development, you remain responsible for work completed up to the cancellation date.

3. Consultation and Advisory Services

Consultation fees are non-refundable once the session has been delivered. If we need to cancel or reschedule, you may choose a new date or receive a full refund if rescheduling is not possible.

4. Refund Request Process

1. Contact us by email contact@cairogroup.co or by phone at +1 917-675-5179
2. Include your full name, email, order/invoice number, and purchase date
3. Provide a detailed explanation of the reason for your request
4. Attach relevant supporting documentation or screenshots

We review refund requests within 5-7 business days and respond via email.

If approved, refunds are processed within 7-10 business days to the original payment method.

5. Cancellation Policy

You may cancel a SaaS subscription at any time. Cancellation takes effect at the end of the current billing period, with no further charges afterwards.

For project services, contact us as soon as possible to assess progress and invoice work completed to date.

6. Chargebacks and Payment Disputes

Before initiating a chargeback, we encourage you to contact us directly. Unjustified chargebacks may result in account suspension and recovery actions.

7. Exceptions and Special Circumstances

We evaluate each request on a case-by-case basis and may make exceptions at our discretion based on specific circumstances.

8. Changes to This Refund Policy

We reserve the right to modify this policy at any time. Updates are posted on this page with a revised Last Updated date.

9. Questions and Support

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us: